PAYMENT

We accept the following payment methods:

  • PayPal
  • Credit Cards Processed via Paypal

Waiting times of different payment methods:

  • PayPal 1-3 business days to process
  • Credit Cards via Paypal 1-3 business days to process

ABOUT PAYPAL AND CREDIT CARDS PROCESSED VIA PAYPAL

We are Paypal verified for 100% secure payments. Our paypal.com e-mail address is customerservice@oionair.com. Paypal allows you to send payments with Visa, MasterCard, Discover, American Express, bank account or Paypal balance. Paypal is our recommended payment method because it shortens the time required to wait for and process your payment. Additionally, we will receive all of your shipping information automatically when we receive your payment. If you do not have a Paypal account, please visit www.paypal.com for more details. Signing up for paypal.com is 100% free and takes less than a few minutes to sign up for. Paypal can be contacted at 888-215-5506 if you are having payment issues.

NOTE

All insufficient payments will be put on hold until the full payment is collected. We will contact you if your payment is insufficient. Thank You.

SHIPPING

We pride ourselves on fast shipping. All of our shipments include free tracking numbers that will be e-mailed to you once your item ships out. Please note that it also takes time to process your payment according to the chart above. These are the shipping methods that we prefer.

INTERNATIONAL

USPS Priority Mail (6-16 business days) All international shipments are shipped via USPS Priority Mail, which takes 6-16 business days depending on your location and custom's inspection time. After your item has shipped out, we will provide you with a tracking number that can be monitored at www.usps.com.

USA

UPS GROUND (1-5 business days)

All USA shipments are shipped via UPS Ground, which takes 1-5 business days depending on your location. After your item has shipped out, we will provide you with a tracking number that can be monitored at www.ups.com. Please note that for domestic USA shipments, we cannot ship to P.O. boxes or APO boxes.

CUSTOMER SUPPORT

E-Mail

The best way to reach us is via e-mail. We always try to reply to all e-mails as quickly as possible. If you have e-mailed us a question and we have not responded within 2 BUSINESS DAYS (not including weekends or holidays), then please make an attempt to contact us with another e-mail address because your e-mail account may be rejecting our e-mails. Thank You.
customerservice@oionair.com

Money Back Guarantee

If for any reason you are unsatisfied with the product, a full refund less shipping will be provided. Just return the product to the return address in the exact same brand new condition as received and include your eBay ID and the auction item number. No pre-approval is necessary.

Goal

Our goal is to ensure that all of our customers have an enjoyable purchasing experience with us, so if you have any problems with your item please do not hesitate to contact us to let us fix the problem and complete the transaction amicably. Thanks so much for your business, we really do appreciate it, and we look forward to serving you again soon!!

Feedback

You would think that a 4 star rating would be a good rating. However, according to eBay's new measurement standards, anything less than a 5 star rating on all categories is similar to a negative feedback score. Therefore, if you are not completely satisfied with your transaction, please contact us before leaving feedback and we will try our very best to make you a happy customer.